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In this first step, the business process is designed or documented.

• Business users and process participants are interviewed to collect the information about what are all the steps in the process.
• Process flow is designed in the modeling tool.
• Details about each of the process activities are also identified and documented in the modeling tool, such as: Names of all process participants, what are the inputs to that activity, outputs of the activity, what applications and systems are accessed, any business rules that are applied, what are the possible errors, how are the errors handled, how long does it take to execute that step etc.
• Decision nodes in the process model are identified and routing rules are documented.
• All this information is entered into the process modeling tool to create a view of "as-is" process.
• Simulation may be run to validate with the business users that the "as-is" process is accurately captured.

Figure 1: Process Modeling Methodology