You can update the Routing for Routing of Templates (with Content-Based Routing) of any Template/Transaction from from Adeptia Connect without deactivating it.
To update the Routing of of a Template:
- Click Configure > Templates.
On the Templates screen, click > Edit Routing.Enter the email address that you want to update in Contact User field.
ClickEdit Routing page is displayed.
Update the value as required.
Click Save.
This updates the Contact User routing of the Template.