FAQ's
- Rajeev Rai
Q: How are issues documented and resolved in the tickets?
A: Issues are documented in the tickets with detailed comments. For example, a team member may note any problems with server disk space or failures in production environments. Once the issue is resolved, the ticket is marked as "Solved."
Q: What information is included in the backup monitoring process?
A: The backup monitoring process includes client-specific monitoring details, such as the status of backups, any issues encountered, and actions taken to resolve them. It also involves regular communication updates with clients.
Q: What does a backup monitoring screenshot typically show?
A: A backup monitoring screenshot typically shows the status of backups for multiple clients, details of any issues encountered, and the actions taken by the Managed Services Team. It includes client-specific monitoring details and communication updates.
Q: What are Azure Git Repositories (Azure Repos)?
A: Azure Git Repositories, or Azure Repos, are Git repositories hosted on Azure DevOps that allow developers to manage their source code.
Q: Why do Personal Access Tokens (PATs) have an expiry date?
A: PATs have an expiry date for security reasons to ensure that access credentials are periodically reviewed and renewed, minimizing the risk of unauthorized access.
Q: Can PATs be auto-renewed?
A: No, PATs cannot be auto-renewed for security reasons. Users must manually regenerate the token before it expires.
Q: What steps should be taken after maintenance is completed?
A:
Verify free space by rerunning the query from section 1.4.1.
Scale up the webrunner pod to restore its original capacity.
Resume the scheduler to restart any scheduled tasks.
Send a confirmation email to the client informing them that the maintenance has been completed.
Q: How do I monitor CPU and memory utilization trends?
A:
Log in to the client’s Grafana dashboard.
Navigate to the Kubernetes-Compute-Resources-Namespace-Pods Dashboard.
Verify the CPU utilization trend to ensure it is within acceptable limits.
Q: How do I review log and archival cleanup?
A:
Log in to the environment of each customer.
Navigate to the system console page.
Verify that log and archival cleanup processes have been executed correctly.
Q: What are service principals and managed identities?
A: Service principals and managed identities are alternatives to PATs for long-term, automated access. They offer more robust security and lifecycle management features for Azure services.
Q: What are the best practices for managing PATs?
A:
Minimum Scope: Always use the minimum required scope for your tokens to limit access and potential impact if the token is compromised.
Regular Rotation: Regularly rotate your tokens and update them in your services to minimize the risk associated with token compromise.
Secure Storage: Store your tokens securely, such as in a secrets management tool or environment variables, and avoid hardcoding them in your applications.