Hussmann Monitoring & Updates

Daily Monitoring tickets

Daily monitoring of Hussmann tickets involves a systematic review to ensure that all tickets are being appropriately managed, prioritized, and addressed in a timely manner. The goal is to maintain high service levels and promptly resolve any issues.

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Explanation

This ticket was submitted by a user from Hussmann, and it involves monitoring and analysis of their systems and applications. The requester, using the web service, detailed that the ticket was created for monitoring purposes. The ticket was assigned to the Managed Services Team.

The initial comment was made by a team member who formally created the ticket. The follow-up comment, also made by team member, provided an update stating that all production and test boxes are functioning correctly, but there is an issue with the server's disk space. It was also mentioned that work was done to address failures in Prod 1, Prod 2, and Connect. Finally the ticket was marked as "Solved," indicating that the issue has been addressed.

Application System & Backup Monitoring

Effective monitoring of application systems and backups is crucial to ensure system availability, data integrity, and business continuity.

Below Screenshot shows backup monitoring process for multiple clients, created by the Managed Services Team. It contains the following key information:

• Ticket Information:

• Client-Specific Monitoring and Backup Details:

• Communication:

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