User Roles

The users' rights may vary depending upon their role defined. For example, the privileges assigned to an IT user may be different from that of a Business User.

The roles, Monitor and View Only User cannot act as a base role when you are creating a custom role.

Company users' permissions

The following table lists the Company users' permissions:

User Roles
Sys AdminIT UserBusiness UserView Only UserMonitorAdmin Restricted

Have complete access to:

  • Theme Settings
  • Partners
  • Transactions
  • Dashboard
  • Configure

Have complete access to:

  • Partners
  • Transactions
  • Dashboard
  • Configure

Have complete access to:

  • Partners
  • Transactions
  • Dashboard
  • Configure

Can only access:

  • Configure
  • Transactions
  • Dashboard
  • Partners


Can only access:

  • Dashboard
  • Configure

Can only access:

  • Dashboard

Can change the theme of Connect and Process Designer through My Company option.

Sys Admin user can manage Templates, that is, create, edit, and delete Templates. However, it is recommended that IT User should manage Templates and other entities.

Can manage Templates, that is, create, edit, and delete Templates.

Can create a transaction using a template listed on Templates option under the Transactions tab.

A business user can access and manage all the services except for the Process Flow, Templates, Projects, and Web Forms under the Configure tab.

Can only view the Templates.

View Only User type is applicable for Hub User. View Only User has only the view permissions on all the entities that are visible to a Business User. 
A user with Monitor role can view only logs on the Dashboard.

A user with Admin Restricted role:

  • Doesn't have access to files.
  • Cannot view the Home page.


Can access:

  • My Profile
  • My Company
  • Users
  • Roles
  • Partner Users

Can access:

  • My Profile
  • My Company
  • Roles
  • Users
  • Partner Users

Can access:

  • My Profile
  • My Company

Can access:

  • My Profile
  • My Company

Can access:

  • My Profile
  • My Company

Can access:

  • My Profile
  • My Company
  • Settings
  • System Console
  • Maintenance
Can invite Users and PartnersCan invite Users and PartnersCan only invite the PartnersCannot invite PartnersCannot invite PartnersCannot invite Partners


Partner users' permissions

The following table lists the Partner users' permissions:

User Roles
Partner IT UserPartner Business UserPartner View Only User
  • Can access and manage Transactions
  • Can view the Dashboard
  • Can access and manage Transactions
  • Can view the Dashboard
  • Can view Transactions and the Dashboard
Can invite Partner IT User, Partner Business UserCan't invite UsersCan't invite Users

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