Troubleshooting

It may be due to Connect Server is unable to connect with your back end database, check the back end database connection. If the issue still persist, contact your system admin.

If Connect Portal is having multiple nodes then It may be due to Connect Portal nodes are unable to communicate with each other. Contact your system admin to resolve this issue.

1. On the Administer tab, go to Setup > Application Settings > Update System Properties.
2. Expand Load Management.
3. Set the value to Yes of the abpm.cluster.enable property.
4. Click Save.

For more information, refer to Enabling Clustering.

Tomcat is installed with default memory as 128 and 256. You may need to set up memory to improve the performance of Adeptia Connect on Tomcat. To change the memory:

1. Go to Start > Apps > Apache Tomcat 9.0 Tomcat9 > Configure Tomcat.
2. On the Java tab, set the value of Initial memory pool and Maximum memory pool.
3. Click Apply.
4. Click OK.

1. Go to Start > Apps > Apache Tomcat 9.0 Tomcat9 > Configure Tomcat.
2. On the Logging tab, copy Log path value displayed here and open it in the Windows Explorer for Tomcat log files. There are several additional log files in the log folder but only following two log files are mainly used.
   
   

     catalina<date>.log : Server global log file

     localhost_access_log.<date>.txt : Server Access Log file