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titleUnable to view System Console page information?

It may be due to because Connect Server is unable to connect with your back end database, check . Check the back end database connection. If the issue still persist, contact your system admin.

If Nodes are not able to communicate with each other in a multiple Connect Portal is having multiple nodes then It may be due to Connect Portal nodes are unable to communicate with each other. Contact your system admin to resolve this issuenodes environment. Refer to the section below 'How to configure multiple Portal Nodes' to add multiple nodes. If the issue still persist, contact your system admin.


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titleHow to configure multiple Portal Nodes?
  1. On the Administer tab, go to Setup > Application Settings > Update System Properties.
  2. Expand Load Management.
  3. Set the value to Yes of the abpm.cluster.enable propertyLog into Adeptia Connect.
  4. Go to Account > My Company.
  5. Select Portal Cluster Settings from the left pane.
  6. Click Add Node.
  7. On Add Node screen, provide Node Name and Node Access URL.

  8. Click Save.

For more information, refer to Enabling Clustering

  1. Info
    You can add multiple nodes by following the same process.



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titleHow can I configure Memory memory for Portal?

Tomcat Connect Portal is installed with default memory as 128 of 1024M and 2562048M. You may need to set up memory parameters to improve the performance of Adeptia Connect on TomcatPortal. To change the memory:

  1. Go to Start > Apps > Apache Tomcat 9.0 Tomcat9 > Configure Tomcat.
  2. On the Java tab, set the value of Initial memory pool and Maximum memory pool.
  3. Click Apply.
  4. Click OK…<ConnectPortalInstallFolder>\conf location.
  5. Open launcher.properties file.
  6. Update the JVM parameters based on your requirements.
  7. Save launcher.properties file.
  8. Restart the Connect Portal.


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titleWhere can I view Portal Logs?
  • Go to Start > Apps > Apache Tomcat 9.0 Tomcat9 > Configure Tomcat.
    • On the Logging tab, copy Log path value displayed here and open it in the Windows Explorer for Tomcat log files. There are several additional log files in the log folder but only following two log files are mainly used.
         catalina<date>.log : Server global log file
    localhost_access_log.<date>.txt : Server Access Log file

    You can view the Connect Portal logs at the …<ConnectPortalInstallFolder>\logs location.