Tracer Utility is a standalone tool to gather Diagnostic utility gives you information about the system, thread Adeptia Suite and thread dump of Kernel and WebRunner, and Adeptia Suite. The information gathered by this utility helps in troubleshooting and investigating the scenarios. If any problem occurs in the production environment, this utility reduces the time in exploring the cause of any you can use this information for troubleshooting and investigating the cause of an unexpected behavior.
Perform the following steps to run the tracer utility for gathering information:
For Windows:
- Go to the <Adeptia-Installation-Folder>/ServerKernel/tracer folder.
- Execute server-info.bat file.
- The zip folder, in the format server_info_<date>_<time>.zip, is created, in the tracer folder, containing all the required information.
For Linux:
- Open the terminal.
- Go to the <Adeptia-Installation-Folder >/ServerKernel/tracer folder.
- Execute ./server-info.sh file. Make sure that file has execute permission.
- The zip folder, in the format server_info_<date>_<time>.zip, is created, in the tracer folder, containing all the required information.
| Info |
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To gather information about Adeptia's files, folders, and databases
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Following are the ways of diagnosing the issues.
| Section Name | Description |
|---|---|
| Tracer Utility | Run this utility to find the information of Adeptia Suite including that of Thread Dump. |
| Thread Dump | Run this utility to know thread dump information of Kernel and WebRunner. |