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titleUnable to view System Console page information?

It may be due to Adeptia Suite because Connect Server is unable to connect with your back end database, check . Check the back end database connection. If the issue still persist, contact your system admin.

Nodes are not able to communicate with each other in a multiple Connect Portal nodes environment. Refer to the section below 'How to configure multiple Portal Nodes' to add multiple nodes. If the issue still persist, contact your system admin.


  1. On the Administer tab, go to Setup > Application Settings > Update System Properties.
  2. Expand Load Management.
  3. Set the value to Yes of the abpm.cluster.enable property.
  4. Click Save.
For more information, refer to Enabling Clustering
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titleHow to enable clustering?
configure multiple Portal Nodes?
  1. Log into Adeptia Connect.
  2. Go to Account > My Company.
  3. Select Portal Cluster Settings from the left pane.
  4. Click Add Node.
  5. On Add Node screen, provide Node Name and Node Access URL.

  6. Click Save.

    Info
    You can add multiple nodes by following the same process.



  1. Go to the …/AdeptiaServer/ServerKernel/etc folder.

  2. Open quartz.properties file in Notepad.

  3. Adjust the value of the parameters - threadCount and misfireThreshold. For example:
    org.quartz.jobStore.misfireThreshold = 60000, where 60000 is the default value.
    org.quartz.threadPool.threadCount = 50
For more information, refer to handle large number of events
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titleHow to start and resume scheduler?
  1. On the Administer tab, go to Maintenance > Scheduler.
  2. Click Resume Scheduler or Start Scheduler. These options appears, if and only if, the scheduler is paused or stopped.

For more information, refer to Managing Scheduler.

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titleHow to handle misfired events?
can I configure memory for Portal?

Connect Portal is installed with default memory of 1024M and 2048M. You may need to set up memory parameters to improve the performance of Connect Portal. To change the memory:

  1. Go to …<ConnectPortalInstallFolder>\conf location.
  2. Open launcher.properties file.
  3. Update the JVM parameters based on your requirements.
  4. Save launcher.properties file.
  5. Restart the Connect Portal.


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titleWhere can I view Portal Logs?

You can view the Connect Portal logs at the …<ConnectPortalInstallFolder>\logs location.