Tracer Utility It is a standalone tool to gather information about the system, thread dump of Kernel and WebRunner, and Adeptia Suite. The information gathered by this utility tool helps in troubleshooting and investigating the scenarios. If any problem occurs in the production environment, this utility tool reduces the time in exploring the cause of any unexpected behavior.
Perform the following steps to run the tracer utility for gathering information:
For Windows:
- Go to the <Adeptia-Installation-Folder>/ServerKernel/tracer folder.
- Execute server-info.bat file.
- The zip folder, in the format server_info_<date>_<time>.zip, is created, in the tracer folder, containing all the required information.
For Linux:
- Open the terminal.
- Go to the <Adeptia-Installation-Folder >/ServerKernel/tracer folder.
- Execute ./server-info.sh file. Make sure that file has execute permission.
- The zip folder, in the format server_info_<date>_<time>.zip, is created, in the tracer folder, containing all the required information.
| Info |
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To gather information about Adeptia's files, folders, and databases
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Following are the major sub sections:
| Section Name | Description |
|---|---|
| Tracer Utility | To gather information of system and Adeptia Suite |
| Thread dump | Thread dump information of Kernel and WebRunner |