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Field (Account) Information

While configuring the Source or Destination of a Template or Transaction, you need to create an account to configure your application with Adeptia Connect. While creating an account, you need to specify the location from where Adeptia Connect will access the data.

Click  to add an account.

Specify the following information for Service Now:

Field NameDescription
Account NameA short, descriptive name that helps you re-use this account in future.
Client Id

Do the following to know Client Id:

  1. Log in to Service Now as an administrator.
  2. Click All applications () from the left menu.
  3. Click Application Registry under the System OAuth.
    The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist.
  4. Copy the ID from the Client ID column that you want to use.
Client Secret

Do the following to know Client Secret:

  1. Log in to Service Now as an administrator.
  2. Click All applications () from the left menu.
  3. Click Application Registry under the System OAuth.
    The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist.
  4. Click the desired OAuth client.
  5. Click corresponding to the Client Secret to reveal Client Secret. The Client Secret will appear in a text box.
  6. Copy the Client Secret and use it.
Instance NameService Now account instance name.

 

Triggers

A trigger (Source) specifies when a particular Transaction will start executing. While configuring the Source of a Template, you need to choose an event. 

Following triggers are available for Service Now at Source.

Trigger NameDescription
New RecordTriggers when a new record is added to a table.
New or Updated RecordTriggers when a new record is added or an existing record is updated to a table.
All RecordsRetrieves the list of all records of a table.

Actions

An Action specifies how the data will be transferred at the destination location. While configuring the Destination (Target) of a Template, you need to choose an action.  

Following actions are available for Service Now at Destination. 

Action NameDescription
Create RecordCreates a new record.
Update RecordUpdates an existing record.
Delete RecordDeletes an existing record.
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