Service Now

Service Now helps in tracking configuration item relationships, automatically define IT services, and manage IT processes in one system. It gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

For more information, click here.

Field (Account) Information

While configuring the Source or Destination of a Template or Transaction, you need to create an account to configure your application with Adeptia Connect. While creating an account, you need to specify the location from where Adeptia Connect will access the data.

Click to add an account.

Specify the following information for Service Now:

Field Name	Description
Account Name	A short, descriptive name that helps you re-use this account in future.
Client Id	Do the following to know Client Id: Log in to Service Now as an administrator. Click All applications () from the left menu. Click Application Registry under the System OAuth. The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist. Copy the ID from the Client ID column that you want to use.
Client Secret	Do the following to know Client Secret: Log in to Service Now as an administrator. Click All applications () from the left menu. Click Application Registry under the System OAuth. The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist. Click the desired OAuth client. Click corresponding to the Client Secret to reveal Client Secret. The Client Secret will appear in a text box. Copy the Client Secret and use it.
Instance Name	Service Now account instance name.

Triggers

A trigger (Source) specifies when a particular Transaction will start executing. While configuring the Source of a Template, you need to choose an event.

Following triggers are available for Service Now at Source.

Trigger Name	Description
New Record	Triggers when a new record is added to a table.
New or Updated Record	Triggers when a new record is added or an existing record is updated to a table.
All Records	Retrieves the list of all records of a table.

Actions

An Action specifies how the data will be transferred at the destination location. While configuring the Destination (Target) of a Template, you need to choose an action.

Following actions are available for Service Now at Destination.

Action Name	Description
Create Record	Creates a new record.
Update Record	Updates an existing record.
Delete Record	Deletes an existing record.