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This section lists the prerequisites and steps to update Adeptia Connect UI on Tomcat.

Though every release of Adeptia comes with seamless upgrades and bug-free patches. For customer's complex use cases, we recommend applying the patch in a non-production environment first followed by testing. After the use cases run successfully without any errors or warnings, you can apply the patch in the production environment. 

Prerequisites

  • Stop Tomcat before updating Adeptia Connect UI.
  • Take the backup of the ROOT folder from …/<ApacheTomcatInstallFolder>/webapps.

Steps to update the patch:


 For Windows
  1. Extract Adeptia Connect zip file.
  2. Go to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps.
  3. Delete the existing ROOT folder and Root.war.
  4. Open the extracted folder and copy Root.war to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps.
    Skip the below steps if you have already configured ServiceNow application.
  5. Go to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps/Working_Directory/resources_config.

  6. Open apps.properties file in the Text Editor and add the following code at the end of the file:

    # Service Now

servicenow.baseApiUrl=https://{domain}.service-now.com
servicenow.oauthVersion=2.0
servicenow.oauth20.accessToken=https://{domain}.service-now.com/oauth_token.do
servicenow.oauth20.authorize=https://{domain}.service-now.com/oauth_auth.do
servicenow.refreshToken=N/A
servicenow.authorizationValueMap=response_type$code
servicenow.refreshTokenValueMap=N/A
servicenow.accessTokenValueMap=N/A

  7. Start Tomcat. A new ROOT folder is created at …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps.

 For Linux
  1. Open the Terminal.
  2. Extract Adeptia Connect zip file.
  3. Go to …/<ApacheTomcatInstallFolder>/webapps.
  4. Delete the existing ROOT folder and Root.war.
  5. Open the extracted folder and copy Root.war to …/<ApacheTomcatInstallFolder>/webapps.
    Skip the below steps if you have already configured ServiceNow application.
  6. Go to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps/Working_Directory/resources_config.

  7. Open apps.properties file in the Text Editor and add the following code at the end of the file:

    # Service Now

servicenow.baseApiUrl=https://{domain}.service-now.com
servicenow.oauthVersion=2.0
servicenow.oauth20.accessToken=https://{domain}.service-now.com/oauth_token.do
servicenow.oauth20.authorize=https://{domain}.service-now.com/oauth_auth.do
servicenow.refreshToken=N/A
servicenow.authorizationValueMap=response_type$code
servicenow.refreshTokenValueMap=N/A
servicenow.accessTokenValueMap=N/A

  8. Start Tomcat. A new ROOT folder is created at …/<ApacheTomcatInstallFolder>/webapps.

Post Patch Application Steps

Perform the the following steps after updating Adeptia Connect UI 2.9.1 on Tomcat. Before doing the following steps, ensure that you have followed Post Application Changes and have Updated SAML file. 

  1. Unzip AdeptiaConnectWeb_2_9_2_12Oct2018.zip file.
  2. Go to resources_configure folder and copy SAML folder.
  3. Paste the folder in the resources_config folder at the following location of your installation directory:  …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps/Working_Directory

Once completed, you can now configure SAML in Adeptia Connect.

Next Steps

Configure Web Forms if you wish to use it in Adeptia Connect.

Verifying Patch

See also

Recovering Adeptia Connect UI

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