You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 2
Next »
Web services
Adeptia fails to send the request or receive response
| Step | Possible reason(s) | Possible solution(s) | Remarks |
|---|
| 1 | There may be connectivity issues.
| - Check the connection by opening any web page on the browser.
- Check the Proxy configuration.
- Contact your Network administrator to allow non-browser inbound or outbound calls.
| Follow the steps in same sequence as provided in the Possible solution(s) column. |
Server authentication failed
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Server certificate is not available in the Truststore | Import the server certificate for outbound https connections. You can import the certificate in either of the two, - Adeptia’s default Truststore (Server Kernel > etc > truststore > cacerts)
- A custom Truststore (Develop > Services > Web Service > Security Policy > SSL Properties) you may have configured.
|
Client Authentication failed
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Improper/Incorrect configuration of client Keystore | Make sure you configure the client Keystore correctly.
Configuring Keystore (Develop > Services > Web Service > Security Policy > SSL Properties) |
The request does not timeout, or time out before completion
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Timeout settings are not set as required | Check the timeout settings in Advanced Properties of Web Service activities. |
Problem in making connection with WSDL: WSDL not found.
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | WSDL path is misconfigured, or WSDL doesn't exist at the set location | Check the “abpm.webservice.wsdlDeployPath” property value for WSDL Location and then go to that location if WSDL exists. |
Problem in accessing WSDL file. Could not import <name> xsd
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | WSDL path is misconfigured, or WSDL doesn't exist at the set location | Make sure that you configure the file references properly for the selected WSDL. Make sure that XSD is accessible if it is on the Web. |
PKIX Building Failed. Unable to find valid certification path to requested target
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Server certificate may not be present in the default/configured Truststore | Check if the server certificate is present in the default/configured Truststore or not.
|
PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | The SSL certificate may have expired | Update the SSL certificate. |
java.io.IOException: Keystore was tampered with, or password was incorrect
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Either Keystore file is corrupt, or password supplied for Keystore is incorrect
| Contact your Administrator for correct password of this Keystore. |
java.io.IOException: Keystore was tampered with, or password was incorrect
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | Either Keystore file is corrupt, or password supplied for Keystore is incorrect | Contact your Administrator for correct password of this Keystore. |
java.security.UnrecoverableKeyException: Cannot recover key
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | A key in the Keystore cannot be recovered when it is tried to be accessed with a wrong password | Make sure that you use the right password. |
Received fatal error: Bad Certificate
| Step | Possible reason(s) | Possible solution(s) |
|---|
| 1 | The client has sent the expired or invalid certificate to server | Make sure that the client certificate valid. |
Events
- I cannot activate an Event or Transaction.
- I cannot activate an File/FTP Event
- I cannot activate Database Event.
- I cannot deactivate an Event or Transaction.
- File/FTP Event is not picking up the file.
- My event got deactivated itself.
- Error in activating FTP Event. Couldn't store trigger for job: data exception: numeric value out of range.
- Where condition is not working in DB event in Oracle.
- Event is deactivated but still files are getting processed.
- Event is activated: Next fire time is null or Not available.
- Error while executing <appName> event: Reason: Unable to read response data.
- Error while executing <appName> event: Reason: The response code is not valid.
- Error while processing request: null
- Error while processing request: Internal Server Error : <exception message>
