ServiceNow helps in tracking configuration item relationships, automatically define IT services, and manage IT processes in one system. It gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.
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Specify the following information for Service NowServiceNow:
Field Name | Description |
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Account Name | A short, descriptive name that helps you re-use this account in future. |
Client Id | Do the following to know Client Id:
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Client Secret | Do the following to know Client Secret:
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Instance Name | Service Now account instance name. |
Triggers
A trigger (Source) Trigger specifies when a particular Transaction will start executing. While configuring the Source of a Template, you need to choose an event.
Following triggers are available for Service Now ServiceNow at Source.
Trigger Name | Description |
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New Record | Triggers when a new record is added to a table. |
New or Updated Record | Triggers when a new record is added or an existing record is updated to a table. |
All Records | Retrieves the list of all records of a table. |
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Following actions are available for Service Now ServiceNow at Destination.
Action Name | Description |
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Create Record | Creates a new record. |
Update Record | Updates an existing record. |
Delete Record | Deletes an existing record. |