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Info
Though every release of Adeptia comes with seamless upgrades and bug-free patches. For customer's complex use cases, we recommend applying the patch in a non-production environment first followed by testing. After the use cases run successfully without any errors or warnings, you can apply the patch in the production environment. 

Prerequisites

  • Stop Tomcat before updating Adeptia Connect UI.
  • Take the backup of the ROOT folder from …/<ApacheTomcatInstallFolder>/webapps.

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Expand
titleFor Windows
  1. Extract Adeptia Connect zip file.
  2. Go to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps.
  3. Delete the existing ROOT folder and Root.war.

  4. Open the extracted folder and copy Root.war to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps

    .
    Skip the below steps if you have already configured ServiceNow application.Go to …/<ApacheTomcatInstallFolder>/Tomcat 9

    .

    0/webapps/Working_Directory/resources_config.

  5. Open apps.properties file in the Text Editor and add the following code at the end of the file:

    Code Block
    # Service Now

servicenow.baseApiUrl=https://{domain}.service-now.com
servicenow.oauthVersion=2.0
servicenow.oauth20.accessToken=https://{domain}.service-now.com/oauth_token.do
servicenow.oauth20.authorize=https://{domain}.service-now.com/oauth_auth.do
servicenow.refreshToken=N/A
servicenow.authorizationValueMap=response_type$code
servicenow.refreshTokenValueMap=N/A
servicenow.accessTokenValueMap=N/A

  6. Start Tomcat. A new ROOT folder is created at …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps.

# Service Now servicenow.baseApiUrl=https://{domain}.service-now.com servicenow.oauthVersion=2.0 servicenow.oauth20.accessToken=https://{domain}.service-now.com/oauth_token.do servicenow.oauth20.authorize=https://{domain}.service-now.com/oauth_auth

.

do servicenow.refreshToken=N/A servicenow.authorizationValueMap=response_type$code servicenow.refreshTokenValueMap=N/A servicenow.accessTokenValueMap=N/A

  • Start Tomcat. A new ROOT folder is created at …/<ApacheTomcatInstallFolder>/webapps.

    • Expand
    titleFor Linux
    1. Open the Terminal.
    2. Extract Adeptia Connect zip file.
    3. Go to …/<ApacheTomcatInstallFolder>/webapps.
    4. Delete the existing ROOT folder and Root.war.

    5. Open the extracted folder and copy Root.war to …/<ApacheTomcatInstallFolder>/webapps

      .
      Skip the below steps if you have already configured ServiceNow application.
    6. Go to …/<ApacheTomcatInstallFolder>/Tomcat 9.0/webapps/Working_Directory/resources_config.

    7. Open apps.properties file in the Text Editor and add the following code at the end of the file:

    Code Block

    Next Steps

    Verifying Patch

    See also

    Recovering Adeptia Connect UI