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While configuring the Source or Destination of a Template or Transaction, you need to create an account to configure your application connect Zendesk with Adeptia Connect. While creating an account, you need to specify the location from where Adeptia Connect will access the data.
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Trigger Name | Description |
|---|---|
New Group | Triggers when you add a group. Once you add an organization or a company, you can create various groups for the organization. For example, if you are managing technical support for Shark Industries (organization), you can create various groups - one each for HR, Finance, and Development. For more information, click https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups |
| New Organization | Triggers when you add an organization. For more information, click https://support.zendesk.com/hc/en-us/articles/203661976-Creating-managing-and-using-organizations |
| New Topic | Triggers when you add or modify a topic. Topic is the subject of your ticket. For more information, click https://support.zendesk.com/hc/en-us/articles/203664406-Managing-community-content-in-the-Help-Center#topic_dqx_znw_3k |
| New Ticket | Triggers when you add or modify a ticket. |
| New User | Triggers when you add or modify a user. For more information, click https://support.zendesk.com/hc/en-us/articles/203661986-Adding-end-users-agents-and-administrators |
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Actions
An Action specifies how the data will be transferred at the destination location. While configuring the Destination (Target) of a Template, you need to choose an action.
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