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Service Now ServiceNow helps in tracking configuration item relationships, automatically define IT services, and manage IT processes in one system. It gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

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Specify the following information for Service NowServiceNow:

Field NameDescription
Account NameA short, descriptive name that helps you re-use this account in future.
Client Id

Do the following to know Client Id:

  1. Log in to Service Now as an administrator.
  2. Click All applications () from the left menu.
  3. Click Application Registry under the System OAuth.
    The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist.
  4. Copy the ID from the Client ID column that you want to use.
Client Secret

Do the following to know Client Secret:

  1. Log in to Service Now as an administrator.
  2. Click All applications () from the left menu.
  3. Click Application Registry under the System OAuth.
    The list of all existing OAuth client will appear on the right side of the screen. Create a new one if there is no OAuth Client exist.
  4. Click the desired OAuth client.
  5. Click corresponding to the Client Secret to reveal Client Secret. The Client Secret will appear in a text box.
  6. Copy the Client Secret and use it.
Instance NameService Now account instance name.

 

Triggers

A trigger (Source) Trigger specifies when a particular Transaction will start executing. While configuring the Source of a Template, you need to choose an event. 

Following triggers are available for Service Now ServiceNow at Source.

Trigger NameDescription
New RecordTriggers when a new record is added to a table.
New or Updated RecordTriggers when a new record is added or an existing record is updated to a table.
All RecordsRetrieves the list of all records of a table.

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Following actions are available for Service Now ServiceNow at Destination. 

Action NameDescription
Create RecordCreates a new record.
Update RecordUpdates an existing record.
Delete RecordDeletes an existing record.