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Zendesk is customer service and support ticket software. With Zendesk, you can offer excellent customer service for 24x7 support to help your customers answer their own questions. With Help Center, you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

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Field Name

Description

Account Name

A short, descriptive name that helps you re-use this account in future.

Domain Name

The Zendesk domain from which the details are to be retrieved.

Client ID

Client ID to login to Zendesk. Retrieve this ID from Zendesk Admin Interface (Admin > API > OAuth Clients) as shown:

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Redirect URLs

The redirect URL should be in the below format:
http(s)://<AC Envioronment domain>/rest/applications/zendesk/account

For example:
For acdemo.adeptia.com, it should be http(s)://acdemo.adeptia.com/rest/applications/zendesk/account

Info
Redirect URLs are only applicable for zendesk and not part of Adeptia Connect zendesk account window.


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Client Secret

Client Secret to login to Zendesk. Retrieve this secret from Zendesk Admin Interface (Admin > API > OAuth Clients) as shown:


Triggers

A trigger (Source) Trigger specifies when a particular Transaction will start executing. While configuring the Source of a Template, you need to choose an event.  

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