Salesforce game-changing technology and Customer Relationship Management cloud software address all your customer interface concerns.
With Salesforce CRM, you can collect customer support requests from different channels, assign cases to the appropriate team or agent, easily recall the best solutions to customer problems, escalate support cases when necessary, direct customers towards web-based solutions, conform to service-level agreements, and identify areas where service can be improvedSharePoint is Microsoft's document management and collaboration tool with a software-as-a-service strategy at its core. It keeps your work moving forward by providing quick access to your team sites, organization portals and resources, and the people you work with – across online in Office 365 and on-premises. You can see the site activities, get quick access to recent and popular files, and view and arrange lists on your team sites.
For more information, click here.
Field (Account) Information
...