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To ensure that the Adeptia Suite Kernel and WebRunner are started successfully, go to the directory <AdeptiaServerInstallFolder>/AdeptiaServer/ServerKernel/logs/applicationlogs and type the command cat KernelApplication.log and These commands will display the details of the KernelApplication.log and WebrunnerApplication.log files respectively. Make sure that these files contain the message that "Kernel has started successfully" and "WebRunner has started successfully". |
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When you execute the ./startup.sh file to start the Kernel and the WebRunner, the Adeptia Suite generates a config.log file in the <AdeptiaServerInstallFolder>/AdeptiaSuite/AdeptiaSuite-x.x/AdeptiaServer/ServerKernel/ folder. This file contains the information that is important for troubleshooting. If you need to contact Adeptia Tech Support, email this file to Adeptia Technical Support. |