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This step ensures that all necessary actions have been taken and that the customer is satisfied before formally closing the ticket. Regular follow-ups are conducted to confirm resolution and gather feedback.
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SummaryThe Connectria Ticket Auditing Process is meticulously crafted to uphold exceptional standards in customer service through systematic monitoring and management of tickets. This process involves categorizing tickets according to their urgency and type, tracking essential performance metrics like first and full resolution times to guarantee prompt and efficient resolution of all customer issues. Additionally, it incorporates follow-ups to validate resolution and collect feedback, thereby fostering continuous enhancement of service quality. |